Need help with UrbanStreetGAME? This page explains common troubleshooting steps and how to contact the developer.
Getting Started
Launch UrbanStreetGAME and wait for the loading screen to complete. From the main menu, select New Game. After the introductory cinematic, the game should transition into gameplay.
Frequently Asked Questions
The game takes a long time to load.
The first launch may require additional time to prepare game resources. Keep the app open during loading. If the loading screen does not progress, close and reopen the app, then contact support with your device model and iOS version.
I see a black screen after the introduction.
Wait briefly for the scene to render. If the screen remains black, restart the app and report the issue. Include whether it happens every time and approximately how long the black screen lasts.
The game is running slowly.
Close unnecessary background apps, restart your device, and make sure iOS is up to date. Performance depends on device hardware and available memory.
How do I use my powers?
Use the on-screen controls to activate available abilities, such as flight, super speed, and slow motion. Controls may vary by gameplay mode.
How do I save my progress?
Use the in-game Save Game option where available. [VERIFY EXACT SAVE BEHAVIOR AND WHETHER SAVES PERSIST AFTER REINSTALLATION.]
What happens when I fold or unfold the device?
On supported devices, folded mode is intended to show a compact menu with Map and Settings. Unfolding returns to the expanded interface. [CONFIRM DEVICE COMPATIBILITY BEFORE PUBLICATION.]
Contact Support
Email us at contact@kgstudio.fr. Please include your device model, iOS version, game version, steps to reproduce the problem, and screenshots if helpful. Do not send passwords or sensitive personal information.
Privacy
For information about privacy and data handling, read our Privacy Policy.
Publisher Information
Developer: [LEGAL NAME / COMPANY]
Support email: contact@kgstudio.fr
Support hours / response time: [OPTIONAL — ADD ONLY IF ACCURATE]